Returns & Exchanges

At Dreo, we stand behind the quality of our home comfort products and offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it for a full refund within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package the Product

  Carefully pack the item in its original packaging, ensuring all accessories, manuals, and remote controls are included to qualify for a full refund.

• 3.
  Ship to Dreo

  Affix the provided shipping label to your package and drop it off at the designated carrier location; please retain your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund back to your original payment method within 7 to 10 business days.